Who handles calls about cats?
LIANA keeps the cat pass requirements and owner instructions up to date on the wiki.
PASS does first response to the initial calls or emails.
PASS adds the cases to the zoho case log database
PASS sends the canned response if they ask to participate in assisted rehoming
PASS adds the pet to the pet DB for assisted rehoming
MARK now handles any requests for cat behavior help (markjmcnamara@gmail.com)
LIANA schedules cat behavior assessments
LIANA provides any help with meeting medical requirements for asst rehoming
LIANA coordinates getting cats scheduled for offsites or surrender and online posting after they meet our requirements
LIANA deals with weird or emergency situations where normal assisted rehoming won't work
PASS
and LIANA work to keep the database updated so all team members can
check status
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